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  3. Reports & Monitoring

Reports & Monitoring

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Monitor your project and team performance in real-time with daily dashboards, live listening, call recording and a set of advanced reports.

  • Live Dashboards
  • Live Listening and Call Recordings
  • Reports Overview
  • Agent activity report
  • Agent worktime report
  • Billings report
  • Daily contact status report
  • Effectiveness report
  • Events report
  • Last contact event dump report
  • Script answers report
  • Call cost summary report
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