Knowledge Base
Getting Started
- Quick Overview of Lead Generation
- CrazyCall Quick Guide
- Power Dialer Guide
- What Is The CrazyCall Browser Extension?
- How To Create A Project
- How To Add Or Change My Number
Browser Extension
Making and Receiving Calls
- How do I reallow access to my microphone in Chrome
- Outbound and Inbound Calls Flow
- How To Mark A Call With A Status
- How To Take a Pause When Calling
- How To Add A Note To The Contact During The Call
- How To Use Tone Dialing In Call Panel
Project Management & Settings
- How to create IVR?
- How to Build Conditions within a Call Script
- Outbound Call Settings
- Inbound Call Settings
- How To Deactivate Or Delete A Project
- How To Import Contacts
Reports & Monitoring
- Live Dashboards
- Live Listening and Call Recordings
- Reports Overview
- Agent activity report
- Agent worktime report
- Billings report
Billing & Account Settings
Integrations
Release Notes
- New feature - IVR [Update 28-05-2019]
- Reports reinvented! [Update 19-04-2019]
- Do not disturb mode [Update 10-04-2019]
- Import Withdrawal [Update 05-04-2019]
- Hold & Voicemail features [Update 01-04-2019]
- Call recordings API update [Update 18-03-2019]