Billings report

This report shows you all calls that you were charged for. Calls are presented in chronological order, each entry has information regarding user, project, date and time, client’s number, duration of the connection and the call itself, call cost and call direction. Inbound direction can be showed in the case of redirected calls.

In Summary sheet you can find summary values for each project and each day.

 

In the Details sheet, you can find the following columns:

• User: Email of the user that handled the call
• Project: Project on which the call was handled
• Date: Timestamp of when the call was handled
• Phone number: Clients phone number, on which the call was handled
• Connection time: The time the line was connected, provided in seconds
• Call time: The time the call was active, provided in seconds
• Cost: Cost of the call, calculated based on call time, provided in dollars
• Direction: The indication if call was incoming (INBOUND) or outgoing (OUTBOUND). INBOUND value is applicable in case of redirected calls.

Summary sheet provides the following columns:

• Project: Project the summarized values refer to. Value “TOTAL” means that all available projects are taken to consideration for this line
• Date: Timestamp the summarized values refer to. Value “TOTAL” means that the whole time frame of the report is taken to consideration for this line
• Call time: Summarized time of the calls, provided in seconds
• Cost: Summarized cost of calls, calculated based on call time, provided in dollars