This report will show you how long your agents worked and how long they were on a break. The worktime is counted after agent has chosen a campaign in the call panel till he stopped calling and left the call panel. In the B column you will always have the summary pause time given in minutes. All pauses taken by an agent will be displayed summarily in this one column. In the next column you will see the summary worktime. That means in this column you will see only the time when the agent was calling to the clients. If you want to know how long the agent was logged to the call panel, you need to sum up the values from the columns B and C. The amount of columns in this report depends on how many times the agent clicked the ‘pause’ button. Each day for a chosen period of time will be shown in the different tabs.