CrazyCall allows you set up how calls are handled. By default, records are called in the order they were imported, but it only applies to the clean records. When you call a number and nobody answers or there's a voice mail, it gets rescheduled. In campaign settings you will be able to define how the application should behave then.
Under "Advanced" tab you have option called "Maximum number of autoscheduled in a row". This option allows you to set how many autoscheduled records should be called in comparison to the one clean record. The ratio is always 1:X, where X is the number of autoschedule records. For example When the ratio is 1:1 the application will call one clean record, one autoscheduled and so on.
In "Basic" tab you have two options in regards to the queue settings:
- Max autoschedule attempts - this option allows you to set how many times one record can get automatically scheduled. When this limit get reached, a record gets closed.
- Autoschedule delay - it allows you to set a amount of time, after which a record will be called again. You can define it separate for different statuses - voice mail, not answered, busy and more.
Additionally agents can manually reschedule a record during a call. You can read more about it here.