CrazyCall offers a wide range of reports you can use to be always on top with your agent’s performance. Thanks to them you will be able to notice the areas where you can improve and be more efficient.
There are two types of reports you can use in our application. First type is available in the browser, in real time under “Dashboard” and “Analytics” tabs. In the “Dashboard” you will have a quick review of what’s happening today in your campaign. You will be able to see how many successes the campaign had, how the contact rate, hit rate, success rate and effectiveness look like. Additionally you will be able to see how your database looks - the number of open and closed records.
Thanks to those details you will be able to get a quick grasp of how your campaign is doing and quickly react to any changes that are happening. You will be also able to compare agents and see how each of them is doing today.
Second type of reports are exportable reports. You can export twelve different reports:
Database dump report
This report contains detailed information about numbers you’ve called and their statuses. You will be able to see each action taken upon each record, not only the last one.
Record stats history day by day
It shows daily information about numbers imported into the software. You will be able to see how many of them were at the beginning of the day along with the statuses, which are open, closed, scheduled, autoscheduled, not verified, imported and closed.
Thanks to that report you will be able to measure your agents’ KPIs. You will be able to see metrics like Contact Rate, Hit Rate, Success Rate, Successes, number of records called, successfully called and closed.
In this report you will be able to see all successes saved by agents along with answers provided by them in the script. Besides that, you will be also able to see few details about the customer you’ve called.
Agent worktime report
This report will show you how long your agents worked and how long they were on a break. The worktime is counted after agent has chosen a campaign in the call panel till he stopped calling and left the call panel.
Effective talk time report
It shows how much working time has been spent on talking. The information is showed both in numbers and percentages. You can see the information day by day for a desired period of time.
Records result report
Report is showing information about how many records have been called, how many of them contacted and how many finished with a success.
This report gives you information about the current state of your database. You will be able to see there number of clean records, autoscheduled and manually scheduled.
Events to verification report
Thanks to that report you will be able to see which records and by whom are set as not verified.
Thanks to that report you will be able to see the effectiveness of your agents showed day by day with the total effectiveness for chosen period of time. The effectiveness is counted by the sum of successes divided by the total work time.
Last record events dump report
It shows detailed information about all events taken upon each record. For each record you will be able to see such events as: time of the call, call lenght, phone number, agent and marked status.
In this report you will be able to see information about the time each call took. The time is counted since the customer has picked up the phone until he hang up. The time used for dial or the time after the call is not counted in this report.