What is CrazyCall?
CrazyCall is an outbound calling software, which will make your sales go sky-high! Starting a cold calling campaign no longer has to be a pain. With our software you will be able to do it in no time! Agents won’t have to focus on anything other than calls itself. The system will guide them through the call, automatically dial the next number and you, as a manager, will get extensive reports from it. You will be able to check all the important metrics and react to any changes in real-time.
How to start?
Since every journey needs some preparation, we do as well. We have to make sure you have everything you need for a proper start. CrazyCall should work on all modern computers, although these computers should have:
- Mozilla Firefox 45+ (You can always get the newest here) or Chrome 49+ (You can get it here)
- Symmetrical internet connection 0.1 Mbps per 1 work station
- Additionally you need to allow the traffic towards:
- TCP HTTPS (443)
- TCP 10443
- ports UDP 20000-60000 and TCP/UDP: 3478 for address:
- EU Frankfurt: CIDR: 188.8.131.52/29
- EU Ireland: CIDR: 184.108.40.206/29
- EU Central (Google): CIDR: 220.127.116.11/32
- AP Singapore: CIDR: 18.104.22.168/30
- AP Sidney: CIDR: 22.214.171.124/30
- AP Mumbai: CIDR: 126.96.36.199/30
- US: N. Virginia: CIDR: 188.8.131.52/29
We’re good to go! What now? Now we should create your first campaign!
Setting up a campaign
After first login you will be asked to create your first campaign. It's very simple. Just follow 3 quick steps and you will be ready to go. You will have to provide a campaign name, choose a number you will be calling from and import some test numbers. After that you'll be ready to make your first call!
Script Creator is a great tool that guides an agent through the conversation. He no longer needs to depend on a piece of paper. The system will tell him what to say and when he should do it. You, as a manager, will be able to build an interactive script with conditional questions, so agents won’t have to worry about asking the wrong questions.
When creating your first campaign a default script will be created automatically. If you'd like to create new, more advanced script you will have go to “Script” tab and click “Add script”. Once you provide a name you should see a screen where you can add various, conditional questions. You can add multiple types of questions - a single answer, a multiple choice answer or a form, where agents can provide the answer by himself. The end result should look like this:
Once you finish the script you can hit save and test it afterwards. If everything is okay you need to activate it. The campaign now will be under “Active” or “Test” tab.
You've imported your first records, but what's next? You have two options. If you have a ready database of numbers you can import them all by using our simple or advanced importer. If you do not have any database you can use our single call feature.
It will allow you to quickly import and call a new lead. You won't have to create an Excel file just to import one number. You can read more about it here.
Everything is set, although there’s one thing missing - agents! We need to create agents and teams for them. To do that go to the Staff settings and click “New user”. You will be asked to fill out several fields and choose the role. The most important ones are login and phone number. Login is unique for the application and can consist of alphabetic and numeric characters, dot “.” and underscore “_” and the phone number is required to get a password..
When you finish creating users you need to set up a team. It’s very similar to the user’s creation, although the Team must be assigned to one of the existing campaigns. You also need to choose at least one user to be a Team Leader. Usually it will be a person who is in charge of the campaign.
Important: Agents must be assigned to the team, not to the campaign. If a user with agent's permission is assigned to a campaign (not to a team) he will not be able to make a call in CrazyCall.
The campaign is now fully operational and you can start your journey, although we suggest to play with settings to properly adjust it. If you click on the gear icon in the campaign you will see 6 different tabs.
In these tabs you will be able to add personalized reasons for why record got closed or rescheduled, set to what countries you want to call and set few timers:
- Warm up time - the time after the call, during which the agent can save the call as a success or assign different status to it. When the time passes, the next number will be dialed.
- Max schedule days - number of days after the call, on which agent can reschedule the contact
- Max. time to edit records - the maximum time during which the record can be edited/reopen
Personalized reasons are very important, because they allow you to close the record in case the call won’t end up as a success. They will also give you a great insight how the calls went. You will be able to see how many people were not interested, how many are using a competitor, and any other info you’ll need.
Additionally if you go into the “Packages” settings you will be able to set how many times a record should be automatically rescheduled in a row and the time after which the record should be called again based on previous status
The call panel is designed to be as less distractive as possible. The agent has all the details they need in one screen. In the center of the screen he has a script, which will guide him through the call. He will be able to choose an answer from the predefined ones or fill out the field with their own answer. If they go through the script he will be able to save the call as a success.
On the left hand side, an agent has some details about the customer he’ll be calling. The information he sees there will be taken from the file you’ve imported and it will be up to you which columns are visible to agents. Those details are very valuable to agents, because thanks to them they know who they are calling to, so they are properly prepared for the call.
In case the call is not a success you have a few options at the bottom of the screen. You can either reschedule the call at a certain time and date or close the record with a predefined status. If want to end the call or go on a break you can use the buttons placed on the top of the screen - the pause and the timer button.