This report lets you see contacts assigned as ‘not verified’ together with the name of the user who marked them with this status.
‘Not verified’ is used when an agent doesn’t choose any status at the end of the call. If you see contacts listed as ‘not verified’ that means that they weren’t scheduled manually or automatically and weren’t closed with a success or custom status. So you’re missing an important piece of information on what happened to these leads or customers.
With ‘Events to Verification Report’ you’ll be able to see which contacts weren’t properly closed. It also displays the date the event took place and the name of the user who didn’t mark them with a status.
With this knowledge you can easily find these contacts in your manager panel and follow up on these leads or customers.
The number and names of columns in this report are constant.