CrazyCall offers a wide range of exportable reports you can use to be always on top of your projects’ performance. They will help you to identify the areas for improvement, so you can act in a faster and more efficient way.
To generate reports, please enter the ‘Reports’ tab in the main menu.
You can export the following reports:
This report lets you view all calls marked with a success status, together with all your imported data and script answers entered by agents.
This report summarizes all the actions that happened to a given contact in the selected date range. Additionally, the events report contains the imported customer data.
This report contains detailed information on the numbers you called and their statuses. You’ll also see each action that happened to a given contact, not only the last one.
This report presents daily information about numbers imported into your account. Use it to see how many of them there were at the beginning of the day, together with their statuses - open, scheduled, auto-scheduled, not verified, imported and closed.
This report lets you see all successes saved by agents together with the answers provided by them in the script and noted added to the contact.
This report displays information on how many of your contacts have been called, how many of them answered and how many conversations were finished with a success.
This report provides you with an overview of the current state of your database. Use it to see the number of your open contacts, e.g. the ones not yet called, together with the ones rescheduled manually or automatically.
This report lets you see contacts assigned to ‘not verified’ together with the name of the user who marked them with this status.
This report presents detailed information on all events that happened to a contact. For each contact you’ll see the following events: time of the call, its length, phone number, call status and the name of the agent who handled that call.
With this report you can see how much time each call takes. It is counted from the moment your contact answers the call until the moment he or she hangs up.
Thanks to this report you can measure the most important Key Performance Indicators (KPIs) like Contact Rate, Hit Rate, Success Rate, the number of called, answered and closed contacts.
This report lets you know how long your agents were actually calling customers and how long they spent on pause.
Thanks to this report you can see your agents’ effectiveness on a particular day along with the total effectiveness during the selected date range. The effectiveness counts here as the ratio of successful conversations to the total time spent into the Call Panel.
This report shows you how much working time agents spent talking, both with numbers and %.