An event in CrazyCall is an action that happens to a given contact. This could be anything, from call attempt to closing with a success status.
Events report summarizes all these actions in one place. For example, the following events can be found:
- SuccessEvent, which means that the conversation was successful and agent marked the call with “Save success” status. In this case the contact gets closed;
- ScheduleEvent, stating that agent manually scheduled the contact for another day;
- FailedContactEvent, which means that the call didn’t take place owing to the various reasons, such as voicemail, network error, etc. In such case the contact is auto-scheduled, gets in the queue and will be dialed one more time;
- RefuseEvent, which means that the conversation took place but was not successful. In this case the contact get closed and you see the reason for the offer refusal.
Additionally, the report contains the imported customer data. The final appearance, name and number of columns in the report will depend on the imported file.
You may notice that your report contains columns with empty values. This can happen if your project included several imports with different file structures, e.g. with varying number of columns or names.