Successes Report

With Successes report you can view all calls marked with successes together with the answers provided by agents in the script.

Moreover, this report also contains the imported customer data. The final appearance, name and number of columns in the report depends on the imported file and the script associated with the project.

 

Regardless of the project, there are 4 constant columns:

• Contact ID
• User
• Project
• Event date

The other column names are taken from the imported file and the questions in the script.

You may notice that your report contains columns with empty values. This can happen if your project included several imports with different file structures, e.g. with varying number of columns or names.