Live Dashboard

Live dashboard is a place where you can get a real-time overview of the most relevant metrics associated with all your running projects. It’s the first thing you’ll see when you login to your manager panel.

Our dashboard lets you quickly and easily check all your projects’ performance, including Contact Rate and Success Rate. You can also find out how many of your contacts have been reached, what’s their current status, total working hours counted from the beginning of the day, etc.

Note: Main dashboard present data that covers present day. To access historical data, use our Reports.

Dashboard is divided into sections to simplify data presentation. At the top you’ll see some of the key metrics commonly used to monitor project performance:

Effectiveness

Measures the number of calls marked with a success per hour.

Contact rate

Is a ratio of effective contact attempts (answered calls) to all called contacts, expressed in %.

Hit rate

Is a ratio of calls marked with success to closed contacts, expressed in %.

Success rate

Presents a ratio of calls marked with success to all answered contacts, expressed in %.

Below you’ll find charts showing the total number of successful calls and the time agents spent calling from the beginning of the working day:

Under these charts, you’ll find stats on your contacts:

• Successes: contacts reached and marked with a ‘Save success’ status.
• Answered calls: contacts reached;
• Contact attempts: the total number of contact attempts;
• Closed contacts: contacts reached that will no longer be called;

The round diagrams below presents the state of our contact list. You can see how many contacts are still left to be called and how many have already been reached and closed.

From the next section you can get key metrics for each of your active project - number of successes, effectiveness, hit rate, number of talking agents and those taking pause. This will help you to compare projects performance and make appropriate changes as they progress.

You can also check current status of all your logged in agents: how many of them are handling calls and how many are taking a pause at the moment.

If you click on the agent's name you can listen the conversation while it’s happening in real time.

As previously mentioned, this dashboard displays live summary of all your active projects data. You can also access dashboards for each and every project you run. When you enter a particular project, its dashboard will load for you immediately.