CrazyCall lets you mark your outbound and inbound calls with a status, so managers can see their outcome without having to dive deep into reports. This way they can gain a clear picture of each calls performance and with that knowledge will be able to plan next steps.
Сall statuses other than ‘Save Success’, which is displayed by default, are predefined by a manager in the project settings. The list of statuses with the closing reasons will be displayed in the Call Panel next to the script from the very beginning of the call.
In this article you can find a detailed instruction on how to define and add call statuses.
You can choose the right status at any time during the conversation, so there is no need to go through the whole script to assign it. What’s important, once the outbound call is marked with a status, the contact gets closed and there is no chance to follow the script any more.
‘Save Success’ can be chosen whenever a call ends with the desired outcome, for example when a deal is closed or an appointment is arranged. Otherwise, in case your conversation didn’t end with success, you have closing statuses to choose from.
Although the way to define call statuses is the same for both outbound and inbound calls, marking an inbound call with a status is quite different.
The list of statuses shows up as soon as the call gets accepted and project is chosen. Lists will vary depending on the statuses predefined in your project settings.
To mark an incoming call with a status you need to choose one of the options from the list as shown below and click ‘Save’.
Note: ‘Incoming call’ status is a default status and will be assigned automatically at a fixed time after the end of the call if agent doesn’t choose another status.