Sound Problems Troubleshooting

Reacting quickly to every sound problem is a necessity when making and receiving calls. During conversation with your lead or customer it’s a key that you both hear each other well so no details get lost.

As impeccable as your setup and devices can be, sound issues may happen from time to time. That’s why you need to know how to handle such situations in the best manner to minimize the risk of harming your relation with a lead or client..

Two types of sound problems may occur:

• Your contacts can’t hear you.
• You can’t hear them.

Here’s what to do when one of those situations happens:

Your contacts can’t hear you

1. Make sure your microphone is allowed and activated in the browser. You can check it by following instructions from this article.
   
2. Make sure your microphone isn’t muted or with volume set too low. In the CrazyCall call panel - you can see the mic. icon during calls in the bottom left corner. Also remember to verify the sound level in your system settings.
   
3. If your operating system is Windows, then go to:
• Start -> Control Panel.
• Double-click the sound icon and choose the ‘Recording’ tab.
• Select your audio device and click Properties.
• Pick Levels tab and adjust the Microphone level.
• Go to Advanced tab and untick the ‘Allow applications to take exclusive control of this device’ from the Exclusive Mode.
• Restart your PC and test.
4. In case of Call Widget, you may also turn off Automatically Adjust The Microphone Settings option. You can find it in Settings -> Call Settings in the Widget itself.

You can’t hear your contacts

1. Verify your sound volume:
• Check general system sound volume and adjust it if needed.
• Check your browser volume in system settings.
• Make sure sound volume in CrazyCall is properly set.
2. Some headphones have volume level on the cable. Make sure it’s adjusted properly to your needs.

If neither of these steps help, please contact us at [e-mail] or chat with us 24/7 - we’ll be happy to lend you a hand.